Software adds IM routing and queuing to business

Providing commercial enterprise instant messaging, Spark Fastpath v3.0 finds best person to answer high-priority requests in real-time based on expertise and presence-level. Administrators can create workgroups that appear in buddy list, and when instant message is sent to that group, it is automatically routed to best person. Message recipients can elect to accept message, re-route it, start group chat conversation or co-browse Web pages.

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