IM users to get etiquette lessons

Business people can now find out whether they should be talking to their boss using instant messaging (IM), or when the best time is to phone customers, with the help of some 21st century etiquette lessons.

The Finishing Academy - which specializes in business and social etiquette - has produced the Business and Communications Etiquette Guide in association with Microsoft, which looks at getting the best out of communications at work.

More at Silicon.com