Building a business case for Unified Communications (UC)

The prospect of managing telephones, email, fax and videoconferencing on one platform is appealing. In fact, according to international research firm Gartner, by 2011 almost 95 percent of enterprises will have started or completed the integration of their voice and data systems. With every new technology, come new security risks. Deploying unified communications (UC) requires both the right technology solutions and services to ensure that the workforce can benefit from a highly-connected and collaborative environment without increasing corporate risk. Instant messaging (IM) can also be a driver for corporate deployment of a UC solution. Corporations are now beginning to understand the value of instant communication, but public IM means that communications are untracked, un-archived and unfiltered. Deploying their own solution and tying it to public IM gives them the control and security they need.

Echannel