Does UC improve productivity?

The whole reason for Unified Communications (UC), it’s believed, is that UC makes your workers and your business processes more efficient and productive. But productivity benefits are almost always tough to quantify and measure reliably, and that’s certainly the case with UC. A new report out from UCStrategies takes a first whack at demonstrating the productivity benefits of UC, and the authors, Blair Pleasant and Nancy Jamison, present some interview quotes and anecdotal evidence supporting the ‘soft’ productivity benefits. The also offer up some harder data on which communications systems people actually use today, how they use those systems and what they expect from UC.

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