Recent survey shows growing corporate demand for IM

A recent survey suggests that 60% of businesses make use of some form of instant messaging (IM). This type of communication is mostly preferred by telecommuters and multinationals, but there is a noticeable trend for its adoption by smaller, single-office firms. Several factors have made IM a preferred means of business communication. IM offers speed and efficiency. The communication process need not be long letters – a single message sent over the tool is often much more powerful, and far more efficient.

[Newswire]